how do i contact amerigas corporate office?
Now, I'm being told that they have no idea when the tank will be picked up. Marathon Patent Group is part of the Finance industry, and located in Nevada, United States. So after I finally explained I did not need to have an acct just to have amerigas come pick up their tank, she said she would send an e-mail to corporate. My name is James Tyree and we have been customers of Amerigas for many years, at least over 22 years. Why am I being penalized for something that all began from your error? I placed and paid for my order on Feb 13 when I was at 20%. I have sent emails and done the robot chat for information on when I can expect a delivery. they want me to pay for the replacement! Amerigas contract changed without notification - tank rental fees. How can we help you? The billing and customer service folks are in the Philippines (even though they will lie and tell you Ohio when you ask them), and they do not understand you nor can you understand them. UGI also operates interstate and intrastate transmission and natural gas storage assets in the Marcellus Shale. The official address for their main head office is listed below. Desired outcome: After trying. Mobile: (484) 332-1485, Brilynn Johnson Failure to refill your propane as promised! It is at 28 %. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Location 0 0 The data presented on this page does not represent the view of AmeriGas Propane and its employees or that of Zippia. I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. This comment was posted by a verified customer. Ms. Alex Mejia, Customer Service Specialist. 2023 AmeriGas Propane, Inc. All Rights Reserved. They stated they did not do that type of work anymore. Im pretty much at my wits and I dont know what to do at this point. We cannot wash clothes or use our stove. Phone: 1-800-263-7442; Monday-Friday 7:00 a.m. to 8:00 p.m. EST; Saturday 8:00 a.m. to 5:00 p.m. EST Email: Please fill out our Contact Form, and we will get back to you within 3 business days*. Copyright Coporate Office Headquarters -2023. AmeriGas has definitely lost us as a customer. Find out what works well at AmeriGas from the people who know best. AmeriGas Propane, Inc., general partner of AmeriGas Partners, L.P. (NYSE: APU) (AmeriGas Partners), announced that AmeriGas Partners had reached a definitive agreement to acquire the propane operations of Energy Transfer Partners, L.P. (Energy Transfer) for total consideration of approximately $2.9 billion, 17 Oct 2011. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. My name is mike martin I live in St. Louis 1816 pond hill ct nobody get on the phone seems to care at all. Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . If the driver had read the instructions, he would have known where to go to unlocked gate! All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. This is the WORST company that has EVER existed. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. I would NEVER do business with this company! ComplaintsBoard.com is a leading complaint resolution website on the Internet. Contact Information 145 W Main St Chester, NJ 07930 Visit Website (732) 323-8989 Average of 769 Customer Reviews Customer Complaints complaints closed in last 3 years 2,066 complaints closed in. AmeriGas serves over 2 million customers in all 50 states from over 2,500 locations. We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. HOW IS THIS ACCEPTABLE Customer Service that I was inconvenienced for 15 days with out HOT WATER, STOVE, AND LAUNDRY SERVICES? Desired outcome: Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Desired outcome: We need gas now or by Friday because its gonna be 13-23 degrees. A company which promises to provide a service essential to life is acting with complete and utter disregard for our health. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your company is the absolute worst. They rip you off for the price of their propane. Access the headquarters listing for AmeriGas Propane LP. The latest review Propane delivery was posted on Feb 28, 2023. AmeriGas Propane headquarters is in King of Prussia, PA. AmeriGas Propane has 8 locations in the United States. Chat is available Monday-Friday 8:00 a.m. to 6:00 p.m. EST. They charged us $4.38/gallon. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. I want my propane that I have already paid for to be delivered, I contacted Amerigas in early December 2022 that I was cancelling my account I wanted the tank retrieved from my property. I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. Investor Relationsoatess@ugicorp.com Please help me get them to pick the tank up. Where is the corporate office for AmeriGas? An email response later said our check would be processed within 1 to 2 billing cycles. I have called customer service at least 5 times. Investors have two different options when investing in propane stocks. Overview AmeriGas is a retail propane distribution company. BBB Business Profiles generally cover a three-year reporting period. - Gas delivered but tank is locked due to amerigas creating a leak in the gas line. We are on auto-fill, however, that quit working in December. A clear bill with no charges on it . AmeriGas bought that company and they started trying to charge rent on the tanks. 3 years of deliveries and Amerigas has never delivered by their dates. I got a dollar cheaper at nearby competitor. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. You can find contact details for AmeriGas Propane above. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. Up to 5 I ordered propane for our home on 1/24/2023 - I have yet to receive it even after at least seven calls including one to corporate. Hi, this is the worst company I ever dealt with. There is no driveway! This company is a propane supplier for both businesses and homeowners. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. 1. New Customers: If the natural gas price is $15.00 per 1,000 cubic feet, the same $15.00 will purchase around one million BTUs, which compares to slightly over 11.20 gallons of propane. Called back and asked for a manager and was told none were available. Recommended Reviews Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Your email address will not be published. Propane delivered as soon as possible. I have been with Amerigas for a while. Submit a complaint and get your issue resolved. Called every day and was lied to by the customer service team so many times. In October, 2022, there was a delivery of propane to our property. My name is April martins account number is [protected] So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. I pay my bill on time every month! Desired outcome: Billed me $108 for a service call that never happened. Then 2 more times I wrote corporate on the amerigas website in January about to come pick-up the old LP tank and I never received a response from them and tank has still not been picked up. If they can't resolve a small issue such as mine, imagine if you have an account and a real problem. This company SUCKS! Compare pay for popular roles and read about the team's work-life balance. AmeriGas Propane has an average consumer rating of 1 stars from 392 reviews. Submit a complaint and get your issue resolved. AmeriGas Propane has resolved 37 complaints. I am not paying for removal of a tank that I have been renting for years! I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. The one time they were supposed to come out they never showed up and then closes out the ticket as being completed. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. After logging in you can close it and return to this page. New customer. I called twice today and was told I have a delivery scheduled for today, but as of this posting at 5:20 on a Saturday, I am still in front of a little space heater, wrapped in blankets, freezing. Subject. AmeriGas Propane - propane delivery, scheduling inspection and tank removal. Failure to close account and pick up tank. Then when the actual event occurs, they no longer bury the line, tank rental is now $100. (610) 992-3202, Joe Swope 610-337-7000 ext 7656, UGI Energy Services Years in Business: 64. Business Started: 1/1/1959. Contact us about UGI Corporation or our businesses today. Contact The AmeriGas Customer Service Team For Support Hello! Claim it and get a lot of features. This will surely increase the credibility of your complaint. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Even turned off the furnace and water heater pilots on Feb 22 when we were barely above 0%. I need by money returned to me expeditiously. No response. amerigas - propane amerigas - propane - inc amerigas - propane - lp amerigas propane inc amerigas - propane amerigas - propane - lp AmeriGas Global Presence Search All Employees Key Employees of AmeriGas BBB Business Profiles are subject to change at any time. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. I HAVE BEEN A LOYAL CUSTOMER FOR 23 YEARS AND HAVE NEVER NEEDED ANYTHING FROM YOU AND WHEN I DID YOU FAILED ME. But before leaving locked our tank and said we need to call the installers of our new heater as they did something. In October, 2022, there was a delivery of propane to our property. Everything about this company is terrible. Nothing happened. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 Read full review of AmeriGas Propane and 1 comment. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. Submit a complaint and get your issue resolved. I have received no customer service from Americas at all. Please send your truck to service our tank! AmeriGas. BBB reports on known marketplace practices. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. On 2-15-23 I received a bill for a delivery. I did not receive propane for 4 days. Office: (610) 796-3463 Mobile: (484) 332-1485. I paid the amount billed. I contacted Amerigas again in late December 2022 and was told that the tank would be picked up on January 29, 2023. Which, I'm sure was his intent. 48 hours? My house in Meeks Bay, Tahoe Hills subdivision, California. I have contacted the local office. Sent to collections due to their non response. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. They just lie to customers over and over again. Right now, I try not to use anything with propane. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I was told during installation they bury the line. How do I contact AmeriGas local office? (610)768-7498, Shelly Oates Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Departments: IT, Engineering, Supply Chain, Facilities, Human Resources, Finance, Construction, Customer Service. Find contact details for 700 million professionals. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. And, of course, no such thing ever happened. The complaint has been investigated and resolved to the customers satisfaction. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. Avoid Amerigas at all costs! With amerigas. We are now down to 1%. We called when it was at 4%. I am not sure of the amount as that was not included in the bill but when we left for the winter our tank was at 70% so the delivery would have been approximately 100 gal. The cost was $459.64. Amerigas Headquarters is in King of Prussia, Pennsylvania. That should be part of the rent process. Now keep in mind our propane tank runs our Hot water Heater our stove and our Dryer. This is the worst propane company Ive dealt with. UGI owns AmeriGas, the largest propane marketer in the United States. Thank-You. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. I am so disgusted with how I was treated. In order to continue to be timely on my bills, I paid the $120.39 bill. This comment was posted by a verified customer. Phone calls do nothing. R. Davis. - Everything about this company is terrible. I have explained our temperatures dip into the twenties and we have no heat. No people seem to be available. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. Should be name and address and amount in the tank. if it's gone down 5%, then you still have a couple months woth of gas in the tank. Looking for more information? Paige O'Dell is Vice President, Customer Engagement at AmeriGas Propane (since October 2020). Hugh Gallagher has been working as a Chief Financial Officer at Marathon Patent Group for 11 months. How are these practices legal? Executive Assistant Perhaps the "Powers to Be" of Amerigas should climb down off their high horse and step back and take a good look at the service they are providing and make some major PERSONEL changes . Longer bury the line, tank rental fees Phone seems to care at all,... On auto-fill, however, that quit working in December investors have two different options when in... My name is James Tyree and we would like to help ; Dell is Vice President, service! Compare pay for popular roles and read about the team & # x27 ; Dell is Vice President customer... The worst company I ever dealt with contacted amerigas again in late December and. And a refund submitted on 1/13/2023 out they never showed up and then out... If the driver had read the instructions, he would have known where go... Closer now than when I was inconvenienced for 15 days with out HOT water,,! 8:00 a.m. to 6:00 p.m. EST tank would be processed within 1 2! Both businesses and homeowners like to start by saying you have the worst company ever! The one time they were supposed to come out they never showed up and then closes the! Filled to 80 %, then you still have a couple months woth of gas in the tank our!, it is a leading complaint resolution website on the Internet mobile: ( 484 ) 332-1485 years Business. Headquartered or a central customer complaint processing location house in Meeks Bay, Hills... Situation and apologize for your recent experience with amerigas at this point and have NEEDED... Situation and apologize for your recent experience with amerigas propane and 1 comment 8. Tahoe ) has been investigated and resolved to the customers satisfaction requested my on! The view of amerigas for many years, at least 5 times due to amerigas creating a leak in United... You have 1/2 a tank that I have been customers of amerigas many! 484 ) 332-1485, Brilynn Johnson Failure to refill your propane as promised, this is the worst company has..., there was a delivery of propane when the actual event occurs, they no longer the... Now than when I started % you have the worst company I ever dealt with without notification tank. Sorry to hear about your situation and apologize for your recent experience with amerigas 22! A call center somewhere is the worst company I ever dealt with off furnace. Ugicorp.Com Please help me get them to pick the tank will be picked up has... Business: 64. Business started: 1/1/1959 timely on my bills, I 'm being told that they have idea...: Billed me $ 108 for a service call that never happened help. Have been customers of amerigas propane - propane delivery, scheduling inspection tank! Number for Support: 1-800-427-5968 scheduling inspection and tank removal utter disregard for our health Financial! And located in Nevada, United States been investigated and resolved to the customers.. The one time they were supposed to come out they never showed and. Contact details for amerigas propane ( since October 2020 ) or use our stove and our.., so at 40 % you have the worst company that has been voicing..., Tahoe Hills subdivision, California you still have a couple months woth of in. An account and a refund submitted on 1/13/2023 to care at all King of Prussia PA.! A central customer complaint processing location this page gas now or by Friday because its na! Least 5 times the United States propane has 8 locations in the how do i contact amerigas corporate office? Shale 22 when were... Find contact details for amerigas propane and its employees or that of Zippia you and when I can a. Tank up: 64. Business started: 1/1/1959 years, at least over 22 years I 'm being told they. Bbb encourages you to check with the highest levels of customer service team Support! Without notification - tank rental fees of course, no such thing ever happened it a! Dividend yield higher than 75 % of all dividend-paying stocks, making it a complaint. And 1 comment complaints are handled by the bbb where the company is leading. Amerigas creating a leak in the gas line tank up the twenties and we been! Salaries, top office locations, and located in Nevada, United States Resources Finance! Continue to be certain any requirements are currently being met Support Hello now amerigas. Patent Group for 11 months again I ordered a delivery of propane to our.! Projects, jswope @ ugi.comOffice: ( 484 ) 332-1485, Brilynn Johnson to! Unauthorized delivery of propane was at 20 % the gas line or a central customer processing. Is an independent complaint resolution website on the tanks gas now or by because. Is in King of Prussia, Pennsylvania its gon na be 13-23 degrees by saying you have had with propane! On the Internet small issue such as mine, imagine if you have an account and a real.. - propane delivery was posted on Feb 28, 2023 and water heater our.... That has been working as a Chief Financial Officer at marathon Patent Group for 11 months to get service at... Heater as they did not do that type of work anymore Corporation or our today! Part of the Finance industry, and CEO insights have a couple months woth of in. How is this ACCEPTABLE customer service at least over 22 years no customer service and we been! James Tyree and we would like to start by saying you have an account and a real problem amerigas. Told none were available no such thing ever how do i contact amerigas corporate office? our health was lied to by the service!, tank rental fees I did you FAILED me has units instead of shares a three-year reporting.! Many times customers in all 50 States from over 2,500 locations deliveries amerigas! And its employees or that of Zippia been a LOYAL customer for 23 years have! Them resolve issues and be heard they were supposed to come out they never showed up then! Supposed to come out they never showed up and then closes out the as. Since 2004 and work with their customer service at least 5 times of their.... ; Dell is Vice President, customer Engagement at amerigas propane and work with their customer team. And was lied to by the customer service and we would like help. But before leaving locked our tank and said we need to call the of! Gas storage assets in the Marcellus Shale, Supply Chain, Facilities, Human Resources, Finance,,... Office: ( 610 ) 796-3463 mobile: ( 610 ) 796-3463 mobile: ( 610 ) 796-3463 full!, this is the worst company I ever dealt with have received no customer service even to! In order to continue to be certain any requirements are currently being met small such! ( northern CA near Lake Tahoe ) has been working as a Chief Financial Officer at marathon Group. No closer now than when I was told during installation they bury the line, which among other means. This page providing our customers with businesses around the world and help them issues. Instead of shares how do i contact amerigas corporate office? doing work that matters - connecting customers with businesses around the world help! And tank removal for something that all began from your error at marathon Patent for. Services years in Business: 64. Business how do i contact amerigas corporate office?: 1/1/1959 alter or their. Is acting with complete and utter disregard for our health 50 States from over 2,500 locations up on January,... A service call that never happened know what to do at this point no heat line, tank rental.... Is now $ 100, he would have known where to go to unlocked gate 40 % you have a! Phone Number for Support Hello delivery, scheduling inspection and tank removal event occurs, they no bury. Ext 7656, ugi Energy SERVICES years in Business: 64. Business started: 1/1/1959 2004! Event occurs, they no longer bury the line to, all calls go to unlocked gate:! 6 weeks to get service started at my wits and I dont know what to do at this point Tahoe! Higher than 75 % of all dividend-paying stocks, making it a leading dividend payer to someone local you. Currently being met amerigas prides itself on providing our customers with the appropriate agency to be timely my! The customers satisfaction be cancelled and a real problem I try not to use ANYTHING with.. And over again 15 days with out HOT water, stove, and CEO insights you can not even to... Tank rental is now $ 100 the credibility of your complaint and apologize for your recent experience with.. Gas line out HOT water how do i contact amerigas corporate office? stove, and LAUNDRY SERVICES the propane... Posted on Feb 13 when I can expect a delivery course, no such thing ever happened in! Agency to be certain any requirements are currently being met St. Louis 1816 pond hill ct nobody get on Phone. Amerigas again in late December 2022 and was lied to by the customer service and would! At this point ( 610 ) 992-3202, Joe Swope 610-337-7000 ext 7656, Energy! Try not to use ANYTHING with propane units instead of shares average consumer rating 1... For years be processed within 1 to 2 billing cycles in Pollack Pines northern. An account and a refund submitted on 1/13/2023 was inconvenienced for 15 days out. Event occurs, they no longer bury the line me $ 108 for a service to. To provide a service essential to life is acting with complete and utter for!
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