pip telephone assessment mental health

new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). 64 Posts. The frequency of the other requests was too small to report on the outcome quantitatively. You need to tell the private assessment provider why you cant attend your appointment in an assessment centre. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Just over three quarters of claimants (76 per cent) agreed or strongly agreed with the statement that they were able to explain during the assessment how their health condition or disability affects their daily life. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Anna Marcinkiewicz Rates were higher among younger claimants. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. This is someone with extensive knowledge of the. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Unweighted base: Claimant sample records (n=837). For example, they might ask you how you travelled to the assessment centre. PIP telephone assesment today. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. Satisfaction was highest among those placed in the LCWRA group, those with mobility conditions, and those who said they preferred telephone assessments over face-to-face. Given a two-way choice (between face-to-face and telephone appointments), claimants who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those whose condition mostly affected other aspects of their health. Do be advised that the 'DWP' call handlers are not PIP advisers. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). Most claimants across both surveys (PIP- 83 per cent, WCA - 87 per cent) experienced no technical difficulties during the call. Over four out of five (83 per cent) of these claimants found it helpful. This tool will help you work out how to save to pay off debts or buy the things you want. They need to use that actual phrase. The predicted probability of choosing a video call was consistently low across both the LCWRA group (14 per cent) and those awaiting further assessment (12 per cent). Nearly one third (31 per cent) of claimants were joined by another person during the assessment, most commonly by a family member (24 per cent). Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. The Department for Work and Pensions (DWP) commissioned the National Centre for Social Research (NatCen) to explore how the new format of telephone assessments were experienced by claimants. Either before or after your assessment, you should ask the receptionist at the assessment centre for a travel expenses claim form and pre-paid self-addressed envelope. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Its based on the results of over 250 responses to our readers survey which is still open. They do send out text messages for appointments yes. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Differences were less pronounced according to previous experience of a face-to-face assessment. Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. Claimants with mobility issues who did not feel comfortable with video were less likely to report it would make them nervous or anxious (14 per cent) but were concerned about explaining their condition fully (9 per cent). Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). Email: psi@nationalarchives.gov.uk. This allows us to compare how likely individuals are to favour each assessment channel depending on differences in one particular variable of interest, while holding the other factors in the model constant. Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). Can I claim Welfare Benefits if Im living with a mental illness? Almost two thirds (63 per cent) said that they had used video calls at least once. Eighty-three per cent of claimants experienced no technical issues during the call. They later changed the award because they looked into everybodys claim as they felt they hadnt been For example, 91 per cent agreed or strongly agreed that the assessor listened to and understood the assessor, compared to 99 per cent who went on to say they preferred a telephone assessment. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. These tended to be older claimants and those with mobility issues. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). TW9 4DU As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). whether they were told to expect a letter from DWP. Nearly four in ten of those who were dissatisfied (38 per cent) described issues with the assessors behaviour such as not appearing to listen, understand or care about the claimants condition. No two people are affected in the same way but let us look at some of the and Pensions or any other government department. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. However, this type of analysis does not let us take into account how this relationship might be influenced by other, covarying factors. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. However, the majority of these were not significant and only the significant interactions are reported in this analysis. Unweighted base: All claimants who recalled receiving information prior to their assessment (n=1008). You are most welcome to join today! Simply use the buttons below to share on your social network. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. The report reports on differences between groups of claimants that would have been statistically significant if the survey was conducted using full random probability survey methods. The second survey was of Universal Credit (UC) or Employment Support Allowance (ESA) claimants who underwent a telephone Work Capability Assessment to assess whether they should be considered able to undergo any work-related activity. Having a mental health problem can be expensive. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Figure 45 shows that, after holding all of the other model variables constant, the estimated probability of a claimant placed in the LCWRA group preferring a telephone assessment was 70 per cent compared to only a 15 per cent probability of still preferring a face-to-face assessment. Nearly one in seven (15 per cent) said they had no preference. In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. The youngest group of male claimants (under 35 years old) were as likely to have a predicted probability of favouring a face-to-face assessment (46 per cent) as telephone (47 per cent). In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Am I eligible for Employment & Support Allowance (ESA)? | Mental Health Forum Unanswered threads Talk with people who know what it's like! Claimants were asked whether they were given clear information on what would happen next with their claim i.e. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). Reasons given for not being comfortable with a video assessment included a general dislike of video calls; not knowing how to use the technology; feeling nervous or anxious about video calls and not wanting to be on camera. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). A predicted probability is the average estimated likelihood of claimants preferring an assessment channel (over all other available options) based on the variables included in these models. Once the questionnaire is returned to DWP, the claimant is referred for an assessment with an assessment provider (AP) if a decision cannot be made via a paper-based review. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Discussion or interview and questions: The Health Professional will ask you questions about how your mental health concern impacts your daily life. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. They need to use that actual phrase. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. You are currently in the en section of the site. You can score enough points and get either the daily living part, the mobility part, or both. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. As a claimants assessment outcome appears to be the largest driver of telephone or face-to-face preference, the preference of these claimants may change once a decision has been made but when controlling for their previous assessment experience, gender, age and health conditions, the difference between their likelihood to favour telephone (44 per cent) or face-to-face (36 per cent) assessments is not significant. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Claimants placed in the LCWRA group were more aware (68 per cent) than those who were awaiting further assessment (56 per cent). Coded open text question. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). For each of the three assessment channels, this report will present the results of the final logistic regression model containing the five key variables that have been added in an iterative manner: assessment outcome, previous assessment experience, gender, age and health conditions. The PIP assessment is looking at your functional ability to perform each activity and is not a medical. If you want to know how often you have problems with the activities, fill out the form. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). For those undergoing WCA logistic regression analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. But nearly one in four (24 per cent) were unaware that they could make such requests. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. This report is based on data from two telephone surveys conducted between July and October 2020. Around one in four felt that it was not possible to explain their condition over the telephone (28 per cent) or were too time limited (23 per cent). Nearly one in eight (13 per cent) expressed a preference for video assessments, while 7 per cent had no preference. Those with mental health conditions were more likely to prefer telephone than those without mental health conditions (67% compared with 60%). Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. Ninety-six per cent of those who had a third person on the call with them found their presence somewhat helpful or very helpful. your mental health condition makes using a bus or train difficult. We explain the following PIP tips: When you receive your PIP assessment appointment letter, you can check with your assessment provider that your assessment centre has everything you require to make you feel more comfortable. I first applied for pip back in 2016 and was awarded a paper based award . Seventy-seven per cent of claimants with placed in the LCWRA group said that the telephone assessment did not require any improvements compared with 57 per cent of those who had been awaiting further assessment. The points you score for each kind of activity in a section are added together to reach an overall score. For those undergoing WCA, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Over half (56 per cent) of claimants across both surveys said they would be comfortable conducting an assessment via a video call. Only 19 per cent would be predicted to still opt for face-to-face. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Individuals who are out of work or on a low income can claim financial support from DWP. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. In this aspect of the PIP assessment with questions on mental health, the health professional will be asking you questions on how you are feeling with your condition. Having a mental health condition was a significant predictor of appointment preference amongst WCA applicants. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. The assessor will investigate the information you gave on your PIP form but also make judgements based on what you say and do during your PIP assessment. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. 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