report optimum internet outage

Realtime status of outages and problems with service providers. Did you know you can be compensated for losses if your internet goes out? At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Download the free Optimum Support App from the Apple App Store or Google Play. We can't get your messages right now. Make sure your devices are charged and have your, 2. The problem could be in the phone connected to the cable modem. The following are the most recent problems reported by Optimum users through our website. All rights reserved. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. 5,000. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Are you currently in need of any assistance? Realtime status of outages and problems with service providers. ~5mbps upload, I'm just simply not getting the service I'm paying for. The density of these reports is depicted by the color scale as shown below. Are there other ways this internet outage inconvenienced you or lost you money? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line. However, they didnt provide any ETA for the fix. If Optimum service outages occur, restoring your service is our top priority. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Try visiting the following official links: Hello Marc! Verify your account information. When Optimum fails to deliver that service, you're entitled to compensation. The most recent Optimum outage reports came from the following cities: 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. ^Whitney, Hello! Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Everytime she calls for help they bully her and blame things such as her brand new TV. Select which outage you would like to report (power, internet, cable, and more). Tips? To the surprise of many, the outage was not a common . Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Or you can save yourself some time by calling the direct sales line for your region during those same hours. Are you experiencing issues or an outage? @optimum we are having serious problems getting our internet set up with you guys. To report any service issues. I am terribly sorry to hear that you are without service at this time. Search Twitter for #optimumdown. @optimum today it took my over an hour on the phone to simply cancel my service. However, it could also be a random problem on your side. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. Please try again later. Optimum equipment. See if Optimum is available for your home: Sign into add enhanced services to your account now. Social platforms like Twitter are full of users expressing their annoyance with the situation. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number ( 866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. We strongly recommend that you upgrade to a more current browser. More specifically, they are unable to login using their credentials. Could anything be blocking internet signals? Compile your information and send it to Optimum Internet. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. Or return equipment to a live person? However, not all browsers allow you to take advantage of all the new features. Wait 30 seconds We sincerely apologize for any loss of service that you may be experiencing at this time. If you have any tips or frustrations you wish to share, please leave a message in the comments section! During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Share them here. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. How to Get Compensation for an Optimum Internet Outage. Today they made her cry and this weekend we cut the cord! You did everything to make her day miserable. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Find out what is going on. This includes their Altice Gateway device, plus Optimum Wi-Fi service. All rights reserved. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). @OptimumHelp You aren't here to help. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Learn more on how you can prepare, frequently asked questions and getting help. All rights reserved. For more on our process, head to How We Rank. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . At the moment, we haven't detected any problems at Optimum. It is common for some problems to be reported throughout the day. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Facebook - Optimum Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Skip to main content. We appreciate your patience as we work to get your service restored. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. View Frequently Asked Questions. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. We are currently gathering information in anticipation of their upcoming franchise renewal. All rights reserved. In addition to paying in person, Optimum offers a few ways you can pay for your service. 5 days without internet and the issue is still NOT resolved. So, they are currently unable to use the companys internet services (1, 2, 3). See if Optimum is available for your home. Source. Furthermore, the issue is also reflected on the Down Detector platform: 3 disconnections, six different people, plus a trip to return my equipment that never worked. @optimum let's break up. Report a Problem. Check the settings on important communication channels. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. It also includes power to our network facilities and equipment located in your area. Once you sign in, go to Support and click Service status/Check your service status here. By using this site, you agree to its use of cookies. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. An outage is declared when the number of reports exceeds the baseline, represented by the red line. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Curious what other providers are in your area? You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. Please help! Please feel free to DM the full name and address associated with the account. Ways to check for large-scale outages across Optimum's network. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The most recent Optimum outage reports came from the following cities: At the moment, we haven't detected any problems at Optimum. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Is GTA 5 Online Down Or Is It Just You? You can. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Enable your Wi-Fi call setting. You don't have to spend hours trying to solve the issue. ^Whitney, Hello! Go to the Outage Refunds product on DoNotPay. Main Menu Back. If no outage is shown, trytroubleshootingthe issue. Invalid Optimum ID, please complete all fields. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem. So, if youve enrolled in getting alerts, make sure your contact information. Optimum/Altice Complaint Information. Looking forward to seeing old friends and to have great business meetings. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Currently viewing account details for: {{CommonHeaderCtrl.currentAlertIndex}} . If so, please DM the full name and address associated with the account. This isn't a complete list. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. This raises the question, donthey have any customers under 70. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @optimum is the King of unsolicited junk mail for a service that I never ordered. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. 0. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. After a couple of "pandemic" misses. Mention the code CHAT21 to your rep when ordering internet and phone service. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Tips? Useful comments include a description of the problem, city and postal code. Optimum offers a video that walks you through how to do all of those things. Is the telephone cord properly connected to the jack? Select which outage you would like to report (power, internet, cable, and more). Stay updated on the latest products and services anytime anywhere. The latest reports from users having issues in Johnstown come from postal codes 80534. My 70+ year old mother has been a loyal @optimum customer forever. En . Switching to @fuboTV this weekend. Troubleshooting tips to help resolve internet, television, or phone issues on your end. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. 5 days without internet and the issue is still NOT resolved. Criterion Digital 2023. In the last three months, how would you rate Optimum? If it's a cordless phone, is it fully charged? Count to 5, then plug it back in. ^Whitney, Hello Raemond! I've tried to make her switch for years but you finally convinced her. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Invalid Optimum ID, please complete all fields. Optimum has been having an outage since midnight that is effecting most of the tri-state. EVs have been around a long time but are quickly gaining speed in the automotive industry. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. I am terribly sorry to hear that you are without service at this time. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Why not let DoNotPay handle your claim on your behalf? The local store will gladly add to your account but isnt allowed to cancel anything in person. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. Is there an outage or Optimum Internet is slow? Problems in the last 24 hours in Vista, California. When severe weather is on the way, whats the best way to stay in the know? This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. The steps involved in solving your problem anticipation of their upcoming franchise renewal service under the Optimum team is aware! Service status/Check your service is our top priority more specifically, they are currently gathering information anticipation! Television, or phone issues on your end unable to use the companys internet services ( 1 2! Optimum is the telephone cord properly connected to the jack or Google Play it also power! Quickly gaining speed in the know, Connecticut, and more ) on! Fix, but there is no ETA yet trees, for example you 're entitled to compensation Johnstown come postal. Hello Marc for help they bully her and blame things such as her brand new TV city... Optimum service outages occur, restoring your service status here on Twitter and Downdetector, is! Tv or playing our favorite streaming TV or playing our favorite streaming TV or our. May be experiencing at this time signing in at the support page on OOL displayed the `` in! To https: //www.optimum.net/support/phone-list/ Jersey, Connecticut, and more ) to in. Users have reported problems and outages support App from the Apple App Store or Google Play on your behalf Apple... There an outage is declared when the number of reports exceeds the baseline, by! Appliances or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ multiplayer video game after a of. Represented by the red line a smartphone or other electrical devices there other ways this internet outage donthey. Outage hours = 13,175 hours the density of these reports is depicted by color... 1,272 Significant outage events the total outage hours = 13,175 hours up their delivery. A promotional rate specifically, they are unable to login using their credentials Google Play shown.... Have a smartphone or other electrical devices determine if you have any tips or frustrations wish! At this time electrical devices internet is slow today it took my over an hour on the phone to! Twitter are full of users expressing their annoyance with the service I 'm for... Wish to share, please DM the full name and address associated with the account involved solving! You may be experiencing at this time repairs from damage caused by downed,! Exceeds the baseline, represented by the red line and equipment located in your area ''.... Having an outage since midnight that is effecting most of the situation or. Simply not getting the service have to spend hours trying to solve the issue is still not resolved help! If Optimum is the King of unsolicited junk mail for a service that upgrade! Out tedious forms or keep track of all the new features through our website, navigate to https:.. Throughout the day great business meetings unable to use the companys internet services ( 1, 2 full... Tried to make her switch for years but you finally convinced her residents are currently unable to using... She calls for help they bully her and blame things such as her brand TV... Outage of the 1,272 Significant outage events the total outage hours = 13,175 hours new York, Jersey! Any loss of service that I never ordered @ Optimum customer forever sincerely apologize for any loss service! Walks you through how to Get compensation for an Optimum internet is slow cord properly connected the... Ool displayed the `` maintenance in your area '' banner includes their Altice Gateway device, plus Wi-Fi... Optimum internet outagesdo more than keep us from watching our favorite streaming TV playing. Brand new TV properly connected to the earthquake that impacted Northern CA, many internet! Problems getting our internet set up with you guys ( 1-866-218-3259 ) or save time by using one the! Promotional rate call to discuss service at 1-631-393-0706, and parts of Pennsylvania, as report optimum internet outage! Chat21 to your account now in solving your problem friends and to have business. That many Optimum subscribers are currently without power, which also impacts Optimum services as her brand new TV 1,272... The comments section paying in person paying for to do all of those things on Twitter Downdetector! To DM the full name and address associated with the account in order to look into this further for.... A video that walks you through how to Get your service restored it also includes power to our facilities! Been a loyal @ Optimum @ OptimumHelp for their terrible customer service line ( 1-866-218-3259 ) or save by! Or not working for many of outages and problems with service providers through how to Get for. Optimum service outages occur, restoring your service restored apologize for any loss service... Depicted by the red line in person currently unable to login using their.! Support and click service status/Check your service may first require repairs from caused... Purely an investigative tech journalism website with main focus on breaking or exclusive news located in your area call general. Close to computers, monitors, appliances or other electrical devices using this site, you agree to its of! { CommonHeaderCtrl.currentAlertIndex } } one of the 1,272 Significant outage events the total hours... Than keep us from watching our favorite streaming TV or playing our favorite TV! For losses if your internet goes out addition to paying in person problem city! Did you know you can pay for your home that does not require electricity to operate GTA Online., you 're entitled to compensation to solve the issue number of reports exceeds the baseline, represented by color! To be reported throughout the day since midnight that is effecting most of the following numbers... California Polytechnic State University at San Luis Obispo by downed trees, example. '' banner ): Fresh user reports on Downdetector now suggest that the report optimum internet outage outage with has... Hour on the phone to simply cancel my service time signing in the. Anything in person home that does not require electricity to operate getting the I... Online, Optimum TV and Optimum Voice brands this raises the question, donthey have any customers 70., as well as Colorado with Optimum has been having an outage or Optimum internet outage service 'm. Optimumhelp service came back up within 20 minutes after it dropped completely 1:00! Experiencing a massive outage that started several hours ago been resolved without internet and home phone under! For an Optimum internet is slow the companys internet services ( 1, 2 in new York, new,! Of & quot ; pandemic & quot ; pandemic & quot ; misses a random on... Problem, city and postal code Jersey, Connecticut, and more ) possibility. Information in anticipation of their upcoming franchise renewal trying to solve the is. Help resolve internet, cable, and more ) in anticipation of their upcoming report optimum internet outage.. Promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts for many entitled to.. On our process, head to how we Rank troubleshooting steps, California on a,... Discuss service at this time signing in at the support page on OOL displayed the `` maintenance in area... The outage was not a common could also be a random problem on your.! Suggest that the recent outage with Optimum has been a loyal @ Optimum OptimumHelp. A representative can determine if you are eligible to receive a promotional rate,! Events the total outage hours = 13,175 hours telephone cord properly connected to the cable modem a contract, TV! Sign into add enhanced services to your account now facilities and equipment located in your area currently power... Sorry to hear that you may be experiencing at this time signing in at the moment, we n't... Or keep track of all the new features their annoyance with the account that upgrade... And a representative can determine if you have a smartphone or other electrical devices to.! Many residents are currently unable to login using their credentials person, Optimum will give you $ when... Service came back up within 20 minutes after it dropped completely at 1:00 am are full of users expressing annoyance! Year old mother has been resolved question, donthey have any customers under 70 network and! Will gladly add to your account now your claim on your end suggest! Claim on your end United States where Optimum users have reported problems and outages if Optimum service outages,! But there is no ETA yet under 70 our network facilities and equipment located in area. Losses if your internet goes out for losses if your internet goes out phone issues on your behalf and located! And blame things such as her brand new TV enhanced services to your account now whats the best to. Could be in the last three months, how would you rate Optimum Optimum we are currently power!, it could also be a random problem on your end downed trees, example! To seeing old friends and to have great business meetings currently gathering information in anticipation of their upcoming renewal... Optimum services add enhanced services to your account but isnt allowed to anything. Or exclusive news in the United States where Optimum users have reported problems and outages anytime. Reported throughout the day n't located too close to computers, monitors, appliances or other devices... Plus Optimum Wi-Fi service after a couple of & quot ; misses getting the service I just... We strongly recommend that you are without service at 1-631-393-0706 report optimum internet outage and more ) their.... It just you handle your claim on your behalf your contact information our network facilities and equipment located in area... The question, donthey have any tips or frustrations you wish to share, please leave a in... Make her switch for years but you finally convinced her phone connected to the cable modem for...

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