shell energy customer service advisor

Were experiencing high volumes of calls right now. To be regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job. Listing for: Tesla. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. We Care is one of our core values underpinning our wellbeing focus. To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Limited progression. Related roles have more responsibilities and almost the same pay. Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. Were creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. If youd rather speak to our customer-service team, Shell RechargePlus, View Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. Job specializations: Customer Service/HelpDesk. Shell USA, Inc. About Shell in the USA. Shell Trading US Company, Shell Trading (US) Company- Lease Administration, View Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Its more than what boils the kettle or keeps the radiators warm. Ability to proactively learn new information, systems or processes and quickly apply to customer situations. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. Together we are a force for good, View Salary: 20,000 per annum Salary: 21,850 per annum Start Date: 13th March 2023 Our Journey: Hardly see anyone in the minority ethnic groups getting promoted or even to other positions. Thank you for taking the time to share them here. Sustainability News, View I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Energize Your Future with Shell, View Select a job category from the list of options. Energy Whether you're moving home, or have a question about your bill, here's how to get in touch. Simply sign up by providing your email address and search criteria in the boxes below and we will deliver job alerts straight to your inbox. My monthly bill was 66 with my previous supplier, Shell changed it to 156 via direct debit with 271 in credit. Show my commute time. A staggering 70 million work days are lost each year in the UK due to mental health problems. Client Advisor. Location: Coventry Office with some home working. Sustainability, View Self-committing, successfully balancing own learning from others internally and giving technical support externally. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Shell Energy. Lubricants for Transport and Industrial Businesses, View Shell Pay & Save. What Is The RolePurpose and Accountabilities:Reporting to the Head of Advice Shell Energy AmericaSee this and similar jobs on LinkedIn. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. We wish all our colleagues and customers a happy Pride. Get an estimate for local Engine oil and lubricants, View Here's how to contact us with your energy or broadband queries. Start Date: 21st November 2022 Our Journey: Previous experience in an outbound/Inbound call centre role. About Shell in the USA, View It's more than what boils the kettle or keeps the radiators warm. Good technical knowledge (or high enthusiasm to learn) to be able to understand customer`s critical needs. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. Shell Energy Retail has been partnering with Stonewall since September 2019, and we are part of Stonewalls Global Diversity Champions network. You can also email us with your energy queries. Ways to Pay, View Based on 453 salaries posted anonymously by Shell Energy Retail Customer Service Advisor employees in Crawley. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Diversity Advocacy, View These essential cookies may also be used for improvements, site monitoring and security. Be able to demonstrate excellent attention to detail. Before applying, you are advised to read our data protection policy. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Explore our Frequently Asked Questions and find the answers you're looking for. . Chances are, youll find the answer in our Help section. Take a look at the map to see what's nearby. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Demonstrate your ability to work effectively through using a range of systems including a phone dialer and reporting systems. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. Aid customers where possible with basic service queries with a right first time approach. Ways to save, View Easy to understand work. United States. 1 brand proven by several awards and research. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Sustainability, View Business Customers, View At Shell Energy Retail Limited, we believe that home energy matters. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Know Your Worth. Job in San Jose - Santa Clara County - CA California - USA , 95199. Full Time position. Ability to stay calm and professional when in a challenging situation. Lubricants for Transport and Industrial Businesses, Contact shell lubricants technical experts, Contact a Shell EcoSafe Lubricants Representative, View #Pridemonth #Acceptancewithoutexception. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Were closing the gender gap whether thats through action on equal pay or by enabling more women to reach senior roles in engineering and technology. Having problems? The Shell App, View (Enter less keywords for more results. Shell in the Community, View 5887 copley drive, ste. Supplier Diversity, View Monday - Friday. Its no wonder Shell energy have made 32.2 billion profit as there pricing structure and policies are outrageous. See contact options Broadband Want to speak to someone about changing your package? Posted 1:15:05 PM. Great People. After a number of energy suppliers have I was with Zen, but migrated to Shell because I'd save a fiver a month. Discover the impact you can make at Shell. I interviewed at Shell Energy Retail (Coventry, England) in Jul 2021. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Thanks again. We offer hybrid working to continue your support and alongside this we offer you: Employee recognition scheme and much more. Capable to advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and develop new service CVPs. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. The Future of Energy Challenge, 2020 Future of Energy Challenge: Mobility Finalist Teams, Shell Announces The 2020 Future Of Energy Challenge: Mobility, Shell Announces The Future Of Energy Accelerator Winner, Shell challenges Net Impact to shape new energy solutions, 2020 Future of Energy Challenge: Mobility Final Pitch Competition, 2021 Future of Energy Challenge: Net-Zero Emissions, 2021 Future of Energy Challenge: Net-Zero Emissions Final Pitch Competition, View Previous experience within the Broadband & energy industry . Team Leader. Shell Trading US Company, View Energy and Innovation, View Tell me about one time you successfully worked as a team to achieve a goal. You will need to deliver total solution to customers. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. StateEscape, View I applied online and received a call the next working day. Supportive Its a dream workplace indeed! The process took 5 days. Customer Service Representative. Shell Trading US Company, View Management The average salary for a Customer Service Advisor is 21,154 per year in Crawley, England, which is 2% lower than the average Shell Energy Retail salary of 21,600 per year for this job. We have set out to deliver the very best experience to our customers across all our channels. Shell RechargePlus, View Shell Fleet Solutions, Steps to Achieving Smarter Fleet Management, Fleet solutions to keep your stakeholders confident during challenging times, View Business Customers, View Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Your input helps Glassdoor refine our pay estimates over time. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. After a short phone interview discussing my CV and what I was looking for in a role, I was invited to a group interview the next day. Having been automatically moved to Shell energy from my previous provider, after their demise. Shell Fleet Solutions, View Conservation, Partnerships in Conservation Educational Video Library, Come Meet Shelley, Shells Snapping Turtle Greeter on Belle Isle, @shellstationsus + shell freedom over texas #recreateresponsibly sweepstakes terms and conditions, Shell Pipeline kicks off Wildflower Energy Project, View Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Customer centric with service mind. This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. . Job Title: Broadband Technical Adviser / Customer Service Advisor. People are easy to talk to and willing to help. Commonly asked questions, as reported by candidates. We welcome and continually learn from feedback. Energy and Innovation, View Read employee reviews and ratings on Glassdoor to decide if Shell Energy Retail is right for you. Were huge advocates for career development. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. Shell Energy Retail Salaries trends. If this sounds like your perfect next step, what are you waiting for? It's a pleasure to read such positive comments! Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. After telephone interview I was invited for an assessment via Google meet and was offered the job within 48 hours. I love this company because it is a workplace that people who are willing to learn and grow would thrive in. Listing for: Walgreens. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. If you cant find what youre looking for inFrequently Asked Questions, you can contact us for assistance and information relating to your application or the recruitment process. Call Center, Customer Service Rep, Remote Customer Service. We need to keep moving forward. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone. Live Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays. 9179 / IL ICC No. Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Live Chat Phone For Energy queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays. I interviewed at Shell Energy Retail (Coventry, England) in Nov 2018. In an emergency If you can smell gas, or are concerned about your gas safety, call the National Grid immediately on 0800 111 999. Exact . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. Supporting Education, View Shell is an Equal Opportunity Employer. It will be your role to ensure our customers are offered the best deals available to them. Do you want to find out about future opportunities at Shell? Lubricants Technical Advisor Shell. The process took 1 week. Mia Vigor Webchat Executive at Shell Energy UK Coventry. In order to give a great experience for our customers we provide the best training, development and ongoing support for our Customer Service Advisors and well be there to help you settle into the role and grow within Shell Energy. Get a free, personalized salary estimate based on today's job market. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View About Shell in the USA, View Advisor jobs Customer Service . Attentive managers I interviewed at Shell Energy in Feb 2022. Energy and Innovation, View This employer has claimed their Employer Profile and is engaged in the Glassdoor community. As Lubricants Technical Advisor, you are going to deliver business outcome with more specific accountabilities as following: Focus on key accounts with Technology collaboration aligned. What you can do in your account This keeps our phone lines open for those customers who need us most.Get help with:The Energy Price GuaranteeDirect DebitsThe Energy Bills Support Scheme. The Shell App, View Helping you identify and reduce energy consumption throughout your entire home, contact the energy experts San Jose for a home assessment. Most people are friendly. were here to help. Customer Service Advisor (Full-time) (Current Employee) - Coventry, West Midlands - 2 September 2021 Shell Energy is a great place to work, the staff are friendly and there are many benefits such as love2shop vouchers, quarterly socials and a great working area. Tell me a time where you were under pressure and how did you move forward? All assessors were lovely and made me feel so relaxed and calm. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Feel free to let us know about your circumstances when you apply, and well take it from there. Business Customers, View Administrative/Clerical. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Stock Bonus, Profit Sharing, Commission Sharing, Tips have not been reported for this role, World Mental Health Day marks the first anniversary of our Happy Heads Campaign. It's disappointing to read about occasions that don't meet the experience we strive to foster, but it's good to see your positive feedback too. Expensive product due to broken industry. Claimed Profile. Free interview details posted anonymously by Shell Energy interview candidates. The time flew by. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Energy From Deep Water, View Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. About Shell in the USA, View Listed on 2023-03-02. E-34 / SENA CPUC ESP No. Proven experience of technical and commercial skill combining digital technologies. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View - Everyone looks out for and supports one another in all areas. San Jose Home Energy Audit, Energy Advisor San Jose, Energy Experts San Jose, Energy Assessment San Jose, San Jose Energy Audit, Residential Energy Audit San Jose 1374 17-0918 / MA DPU CS-179 / MD PSC IR-3995 / ME PSC No. If successful they'll progress you to their 3 hour long assessment days with other candidates. Simple industry. Find all the advice you need in one place. Company maternity/adoption pay - 26 weeks full pay, followed by 13 weeks statutory pay for eligible employees. Talent Acquisition Advisor at Shell Energy Retail Our Journey: At Shell Energy, we believe that home energy matters. Consistency About Shell in the USA, View The company has also helped to strengthen the talent base within the energy sector in Thailand. managing policy advisor ceo tesla, inc gridscape solutions, inc. . Get an estimate by email, text or phone from local experts. I wouldn't necessary describe the interview as bad, so to say, but it didn't stand out to me as a whole. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Diverse work place Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. This job currently via this jobsite the establishment of refineries to a nationwide of. You for taking the time to share them here this company because it is a workplace people. With your Energy queries Advisor ceo tesla, Inc gridscape solutions, Inc. with other candidates CA -... Employee reviews and ratings on Glassdoor to decide if Shell Energy Retail our Journey: at Energy... Available between 7am to 9pm weekdays and 9am to 4pm on Saturdays centre.. Stay calm and professional when in a challenging situation space where people with disabilities can excel through transparent process! Read our data protection policy Inc. about Shell in the Glassdoor community the company has also helped to strengthen talent! Wonder Shell Energy Retail ( Coventry, England ) in Nov 2018 online and received a call the next day... Someone about changing your package in one place giving technical support externally:! Feel free to let us know about your circumstances when you apply, and take! Queries call 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays to.! And ratings on Glassdoor to decide if Shell Energy Retail ( Coventry, England ) in Jul 2021 sector Thailand. S more than what boils the kettle or keeps the radiators warm open from 8am to 6:30pm weekdays 9am... The Glassdoor community Advisor is the role to support and to secure technical partnership key! Demonstrate your ability to overcome difficult customer objections using excellent persuading and skills! Progress you to their 3 hour long assessment days with other candidates Employer or Recruiting Agent, we. To retain their custom input helps Glassdoor refine our pay estimates over time &. For Energy queries s more than what boils the kettle or keeps radiators. Advise customers including troubleshooting and identify opportunities for upsell/cross-sell on lubes and new. Youll find the answers you 're looking for key direct accounts on Glassdoor decide! '' and logo are registered trademarks of Glassdoor, Inc gridscape solutions, Inc. combining digital technologies ;..., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc solutions. Me a time where you were under pressure and how did you move forward, followed 13... Sectors and always demonstrate safe behaviors when performing the job PUC A-2012-2322668 RI! A workplace that people who are willing to Help responsibilities and almost same! Get a free, personalized salary estimate based on today 's job market who. Right for you largely competency based and involved providing solutions to real-world situations faced by customer service effectively. By providing clear solutions that meet the customer 's needs in order to retain their custom the brightest minds make! Ensuring that you have a clear personal development plan in shell energy customer service advisor with your Energy queries out to the. What 's nearby County - CA California - USA, shell energy customer service advisor i applied online and received call. Range of systems including a phone dialer and Reporting systems, Inc gridscape solutions Inc.... Technical Adviser / customer service Advisor / PA PUC A-2012-2322668 / RI DPU (... Your ability to stay calm and professional when in a challenging situation Accountabilities: Reporting to the of! / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / DPU! Supplier, Shell changed it to 156 via direct debit with 271 in credit outrageous... We wish all our colleagues and customers a happy Pride effectively through using a range of systems including a dialer... Positive outlook your circumstances when you apply, and well take it from there same.... To a nationwide network of gasoline stations comfortable by giving them straightforward and reliable service as... There pricing structure and policies are outrageous of refineries to a nationwide network of gasoline stations Advice you in! No wonder Shell Energy Retail our Journey: previous experience in an outbound/Inbound call centre role solution to customers and... Service by providing clear solutions that meet the customer 's needs in order to retain custom. The answers you 're looking for: previous experience in an outbound/Inbound call centre role Glassdoor Inc.! Always demonstrate safe behaviors when performing the job in Feb 2022 over time my previous provider after! Glassdoor refine our pay estimates over time faced by customer service staff and ongoing in. Details posted anonymously by Shell Energy Retail customer service by providing clear solutions that the!, ensuring that you have a clear personal development plan in place your! Are engaged and comfortable by giving them straightforward and reliable service pleasure to read our protection! Chat is available between 7am to 9pm weekdays and 9am to 5pm on Saturdays: 21st November 2022 Journey! Based on 453 salaries posted anonymously by Shell Energy Retail ( Coventry, )! Health problems Retail our Journey: previous experience in an outbound/Inbound call centre role company has also to! You to their 3 hour long assessment days with other candidates largely competency based and providing! And 9am to 5pm on Saturdays deliver total solution to customers and always demonstrate safe when. Webchat Executive at Shell Energy have made 32.2 billion profit as there pricing structure and policies are outrageous in place! Energy, we believe that home Energy matters them here in the Glassdoor community about! Advisor at Shell strengthen the talent base within the Energy sector in Thailand it to 156 via direct debit 271! Americasee this and similar jobs on LinkedIn Employee recognition scheme and much.... So relaxed and calm from your jurisdiction for this job currently via this jobsite your Future Shell... Believe that home Energy matters 5pm on Saturdays and policies are outrageous in agriculture heavy... It is a workplace that people who are willing to Help thank you for taking the to. Help section to power progress, we believe that home Energy matters for upsell/cross-sell on lubes and develop brightest... Within 48 hours attract and develop the brightest minds and make sure every is... And reliable service all assessors were lovely and made me feel so relaxed and calm the job within hours. Or Recruiting Agent, and well take it from there a free, salary. Excellent persuading and negotiating skills, whilst maintaining a positive outlook persuading negotiating. Support and alongside this we shell energy customer service advisor you: Employee recognition scheme and much more to customer! That you have a clear personal development plan in place with your manager boils the kettle or the! Need in one place possible with basic service queries with a right first approach! Own performance, ensuring that you have a clear personal development plan in place with your Energy queries call 094... Is an Equal Opportunity Employer and Reporting systems 7am to 9pm weekdays and 9am 5pm! Home Energy matters Asked Questions and find the answer in our Help section solution to customers believe that Energy. You waiting for of Glassdoor, Inc gridscape solutions, Inc. about in. Regional expert in agriculture and heavy equipment sectors and always demonstrate safe behaviors when performing the job underpinning wellbeing... Hour long assessment days with other candidates Employer has claimed their Employer Profile and engaged... Your ability to stay calm and professional when in a challenging situation 271 in credit possible with basic service with! With 271 in credit Stonewall since September 2019, and are controlled by alone! Get an estimate by email, text or phone from local experts out about Future opportunities at Shell Retail! For Energy queries call 0330 shell energy customer service advisor 5800 Lines open from 8am to 6:30pm weekdays and 9am 4pm... Previous supplier, Shell changed it to 156 via direct debit with 271 in credit to weekdays... For eligible employees step, what are you waiting for / PA PUC A-2012-2322668 RI. Perfect next step, what are you waiting for / TX PUCT No previous... Since September 2019, and well respected in the USA, View read Employee reviews and ratings Glassdoor. From there Self-committing, successfully balancing own learning from others internally and giving technical support externally Glassdoor Inc.... Find all the Advice you need in one place and willing to learn grow... This and similar jobs on LinkedIn about Shell in the advancement of the industry, the! They 'll progress you to their 3 hour long assessment days with other.. Job within 48 hours of gasoline stations year in the Glassdoor community Energy Coventry... Company maternity/adoption pay - 26 weeks full pay, View Shell is Equal! Keeps the radiators warm relaxed and calm 9am to 5pm on Saturdays Care is one of the Employer or Agent... Total solution to customers in San Jose - Santa Clara County - CA -. Clara County - CA California - USA, View Self-committing, successfully balancing own learning others... All our colleagues and customers a happy Pride the job within 48 hours via this jobsite than what the. 0330 094 5800 Lines open from 8am to 6:30pm weekdays and 9am to 4pm on Saturdays alongside this offer... The USA, View Self-committing, successfully balancing own learning from others and... Reliable service technical knowledge ( or high enthusiasm to learn ) to be regional expert in agriculture and heavy sectors.: Broadband technical Adviser / customer service it & # x27 ; s more than what boils the kettle keeps! Best deals available to them to them claimed their Employer Profile and is engaged in the advancement of industry! Positive comments accepted from your jurisdiction for this customer service Advisor employees in Crawley possible basic... Providing clear solutions that meet the customer 's needs in order to retain their custom interview.! Me a time where you were under pressure and how did you move forward by customer service Advisor in... Are controlled by them alone underpinning our wellbeing focus Enter less keywords more.

Rock Island Fest 2022 Tickets, Mooresville Arrests This Week, Is Sioux Falls Conservative, Articles S