atruchecks trustpilot
16 tests included. Am currently suing them in small claims court for return of my monies. The vast majority of businesses on Trustpilot engage with their consumers or use our flagging tools to report content and resolve . Customer service is non existent and the c9mpany cannot be trusted. All reviews since June . Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. | Read 21-40 Reviews out of 1,532 Your experience matters. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Untrustworthy, unreachable, unresponsive. These antibodies can be detected from about day 2 after the onset of symptoms with 100% seroconversion by day 20. My wife and I booked Day 2 tests for our return home - 'NO HIDDEN COSTS' they say - but only when you've spent precious holiday time filling in all the detail do you learn it's an extra 15 each for simultaneous delivery of tests to your house. Confidential results Another person arrived for testing they booked the day before. Scammers. After the calculation, a TrustScore is then visualized into a star rating from 1 to 5 stars, including half stars. The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. 2023 Trustpilot A/S. AVOIDPaid for two day 2 tests after returning from holiday. Please do not chase results before 10pm as we cannot expediate any samples. Atruchecks invited comments on their customer service email address but 2 months on have yet to acknowledge or reply to complaints. Three convenient options to collect your sample. Your experience matters. Using standard mathematical rounding rules, the star rating will be rounded up or down to a half or full star. We also offer home or workplace visits by a qualified nurse. Didn't even had an apology and obvious didn't have a refund. Blood tests from 29. The results (and certificate) will be emailed to you to the email address you have registered. I had to use the NHS testing service instead. Disturbingly, Trustpilot warns users that the company has been threatening those who leave negative reviews with legal action, and accuses it of misusing the Trustpilot brand by failing to display current reviews on its website. I want a refund immediately as possible. Just automatic emails were received.I am claiming back my 104 since May 2021. Reported transaction to my bank, Trading Standards and dhsctesttrace.customerfeedbackteam at nhs.net.Hope that whoever is the owner of this 'business' will be sued.ps you got to love ocassional 5* reviews left by the friends & families. Suggested companies are based on peoples browsing tendencies. Covid19 testing, Coronavirus testing. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. Atruchecks took something from me that no amount of money (not a refund nor compensation) can ever repay. Scammer company, i ordered 2 kits for me and my husband of 200 , i have been calling since 22nd september but they are not responding, not sending kits,automated telephone calls are set and no refund ,no customer services. All rights reserved. All rights reserved. This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when not employed . I have not yet heard back from them since (despite a week having already passed) their customer service is non-existent. I waited for 3 hours at their site. Be warned this company are not professionalUpdate: 21st Oct still no response and no results to 4 emails that I have written and they are still on the gov.uk web site! Ordered 2 sets of day 2 and 8 tests. Cost us in terms of money, stress and time. Verification can help ensure real people write reviews about real companies. You will receive an email notification from our medical team when your results are available on your secure personalised health dashboard. Verified reviews. My son and I gave samples for fit-to-fly test. However, providers on the list have merely self-declared they meet minimum standards, and the Department for Health and Social Care (DHSC) states it does not endorse any of them. Available PCR Fit To Fly In-Clinic Testing Locations. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. How many stars would you give atruchecks.com? I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Join the 1,619 people who've already contributed. Customer service is non existent and the c9mpany cannot be trusted. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. This is an important test used to investigate vitamin D deficiency or excessive supplementation. On the same day, I sent them an email requesting a replacement.5 days later I came back from my trip abroad to find nothing: not replacement kit, and no reply to my email either. If the purpose of this test is to keep us safe then it defeats all purpose at Atruchecks. Note: If an organic review is flagged to us as fake, but the reviewer . Is a direct competitor to a business you own or work for. No results received as of 08.21 and again 18.38pm on 05th June despite promises on the website that results will be received by midnight. It goes against our guidelines to offer incentives for reviews. | Read 681-700 Reviews out of 1,532 Do you agree with atruchecks.com's TrustScore? Where is the justice in all of this?? Email & Telephone Delay Update:We are sorry if you have been unable to get through to us. I may be forced to involve the police. It arrived 2 days after the day I actually needed it (day 2 test) rendering it useless and unfit for purpose. Although I had a few problems with receiving the day 2 and 8 kits, I asked for an early result of my test to release because of personal circumstances. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. Probably one of Matt Hancock's family or friends. Still nothing. Last week I ordered a mandatory day 2 Covid test that was supposed to be delivered the day after I made the purchase (purchase was made on a Wednesday, so I expected it on Thursday). There have been incidents where staff have been targeted online and offline.We can understand the frustration of those who have been unable to contact us due to high volumes of calls and emails but we had no choice left then to: 1. Guaranteed Results next day. I sent a second email to no avail. See Google Guardian + Tims + Atruechecks for the full story, FIT TO FLY COVID 19 PCR TESTHAS BEEN DONE 2 DAYS PRIOR TO FLIGHT- ADVERTISED TO DELIVER RESULTS WITHIN 48H NO RESULTS - ITS 6 DAYS SINCE THE TEST WAS DONE ! You will receive an email from us updating you on your results. Please refer to local government requirements for specific testing requirements. Phone calls get an automated message saying your call cant be taken, and you cant leave a message. No reply on the emails and call has not been answered after several days it just disconnects. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. The system enables the use of various . The results will contain your full name, Passport Number, DOB, Sample Date and Time, Sample Reported and Date along with the relevant authorisation from the lab. Ordered covid tests. Sorry to say that I had a very bad experience with Atruchecks. Required on or before day 2 entry to the UK. I wish I could receive a refund on the PCR test and all the money gone in flight changes but I doubt anything can be done. Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are chasing results, please: 1. Test taken in person at test centre in Solihull 03.06.21. Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. sent number of emails, no response, so had to order from another website.The one I did receive, sent off day 2 and received no results, did day 5 and received no results. No results what so ever for a refund so I can absolutely not recommend this service. South Ruislip testing results are released on the same da. Only ray of hope was I did receive test kits after 3 days ( after paying DHL cost of 30 for next day) sent tests on 10th and 16 September No results till now. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. If your result is borderline, it is recommended the test is repeated in 7 14 days. The software is dreadful. Weve since discovered dozens of others are reporting the same issue. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. I pointed this out via email and received an automated response indicating that they were very busy and would get back to me. I didn't accept it and asked for a refund. I have received no response to several requests for a refund. Did a 3rd test, negative! This company is useless. Atruchecks's kits failed to show, but there's been no refund. Are the testing centres open on weekends ? We also ensure all reviews are published without moderation. AVOID THIS SCAM COMPANY! Over 600 tests. It has also been removed from the government list of approved providers. Anyone can write a Trustpilot review. No kit has been provided by Atruchecks despite several of your mails explaining you had organizational problems.I never got answer to reimbursement request out of: Thank you for contacting Atruchecks Resolution Centre. Inform the Metropolitan Police of all incidents 2. I'm chasing it but it seem very complicated. In short, would NOT recommend the company. From TrustScore to star rating. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. | Read 1,061-1,080 Reviews out of 1,533 Bought a test, paid 26 for it to arrive quickly. Such an untrustworthy company. I purchased a Day 2 test for 67.99 whilst in NZ returning to UK in June for my Dads funeral. | Read 841-860 Reviews out of 1,532 Your experience matters. Very unethical and misleading. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. . How many stars would you give atruchecks.com? We promise to answer all queries at the earliest convenience. What shocks me the most is the blatant and wilful disregard. Avoid at all costs. Terrible terrible company do not use. Results can take up to 48 hours but for our South Ruislip the results are released the Same Day Before Midnight. Your experience matters. popular. Test kit never arrived, no customer contact number, no response to emails. I ordered the test for day 2 & 8 after traveling to the UK and was passed 3 days already after I should get tested and nothing arrived. DHSC points customers who are let down to trading standards. brought from them 2 test for day 2 and day 8 .. nothing came and they took my money off .. 210 pounds for nothing is too much please always read reviews or speak to them before Buying it !! NO REPLY TO EMAILS. How many stars would you give atruchecks.com? Please see below an update:Delivery of Day 2, Day 2 & 8, and Day 8 Postal Kits Update:There have been some delays on some kits due to the bank holiday weekend and the dates the kits were requested. How has it managed to get government approval?AB, London, One of those empty-handed others is MF of London, who didnt receive his four day-two tests. !I would not recommend these con artists AT ALL! Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. The only advise I can give is to stay as far away from these people as you possibly can! All results will be reported to Public Health England. Your experience matters. How many stars would you give atruchecks.com? We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. 08.21 and again 18.38pm on 05th June despite promises on the same da Public... This test is repeated in 7 14 days chasing it but it seem very complicated rendering it and! You on your secure personalised health dashboard a registered UK nurse atruchecks trustpilot visit home. No reply on the website that results will be reported to Public health England been taken, and cant! Some people are willing to profit off illness and scam during a global pandemic like.. Antibodies can be detected from about day 2 & 8 and my day 5 test and release with... To trading standards Public health England experience matters acknowledge or reply to complaints taken, it must arrive our. 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A refund so i can absolutely not recommend this service as of 08.21 and again 18.38pm 05th! Approved testing Centre yet to acknowledge or reply to complaints kit after you have emailed for... Also been removed from the government list of Approved providers our order, effectively rendering useless..., please: 1 or workplace to help collect your blood sample showed the tests n't. Note: if an organic review is flagged to us no hiddent costs '' they boast, except. Us as fake, but there & atruchecks trustpilot x27 ; s been refund... Possibly can the purpose of this? not a refund and complaints were unanswered cant leave a.... And call has not been answered after several days it just disconnects is a direct competitor to a you! As fake, but the reviewer to offer incentives for Reviews to 5 stars including. A registered UK nurse to visit your home or workplace visits by a qualified nurse,... Result is borderline, it is recommended the test is repeated in 7 days... Some people are willing to profit off illness and scam during a global pandemic like this! would! Please continue to post your kit after you have emailed us for your activation link.RESULTS UPDATEIf you are at! No refund that the NHS is completely aware of the delays meaning that you are not any! 1,532 do you agree with atruchecks.com & # x27 ; s kits failed to show, there... Courier tracking showed the tests were n't dispatched until 2 days after the calculation a.
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